Refund policy

30-Day Guarantee

We stand behind every lamp. If your lamp arrives damaged or defective, email tmart.business7@gmail.com within 7 days of delivery with a photo and we will send a replacement or issue a full refund, your choice. No arguing.

Change of mind

You may return an unused lamp in its original packaging within 30 days of delivery for a refund of the purchase price. Email us first to request a return authorization; returns sent without one cannot be accepted. Return shipping is the customer's responsibility.

Refunds

Once your return is received and inspected we will notify you by email. Approved refunds are issued to the original payment method within 5–10 business days. Your bank or card issuer may take additional time to post it.

Handmade variation

Every lamp is hand-poured. Minor differences in resin swirl, smoke color, and walnut grain are part of the product and are not considered defects.

Questions

Email tmart.business7@gmail.com and we will reply within 24 hours.